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Postal Pointers: Change address using the USPS; avoid bogus Web sites

August 14, 2013
By KATHLEEN SWANSON , Lehigh Acres Citizen

The U.S. Postal Service and the Postal Inspection Service are warning customers to steer clear of non-postal Web sites offering Change of Address (COA) services for a fee.

USPS is not affiliated with the businesses that own these COA sites, some of which charge fees of up to $50 to register new addresses and may claim they are offering a COA service through the Postal Service.

USPS offers three ways for customers to submit COA requests:

- Online at:

- The Mover's Guide, available at all post offices.

- The Call Center at (800) ASK-USPS (275-8777).

USPS charges $1 for identity verification to process COA requests submitted online or through the Call Center. The Mover's Guide is available at no cost to the customer.

With more than 46 million customers changing their mailing address annually, the Postal Service makes every effort to prevent identity fraud and to protect the mail and privacy of our customers.

Customers charged more than a dollar for identity verification to change their addresses are using a non-postal Web site. Customers who used a non-postal Web site and are requesting a refund must request the refund from the business operating the site and not the Postal Service.

Anyone who believes they are a victim of a mail crime should report it to the Postal Inspection Service by calling (877) 876-2455 or visiting their Web site at:

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

Kathleen Swanson is a spokeswoman for U.S. Postal Service.



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