The Lee County Sheriff Office fraud line has recently seen an increase in complaints related to technical support scams in which a scammer claims the computer user has a virus or a security issue on their machine that needs immediate attention, according to officials.

The cyber thief then asks for remote access to the computer so they can help “fix” a problem that does not even exist.

In a shift from the typical phone call, one resident reported being duped out of $500 after receiving a pop-up message claiming to be from Microsoft asking her to call a bogus phone number where she was eventually sold a fraudulent protection plan.

Another caller reported becoming involved in the scam after clicking on a random article that claimed the Obama’s were getting a divorce.

Immediately a pop-up covered his entire computer screen along with instructions to call a listed number.

It is important for the public to know that initial contact with these cyber criminals can occur by different methods.

However, their motives are always the same: gain control of your computer, demand a ransom be paid, access your personal data, bank account information, or install viruses on the device.

Computer users should be on alert for:

– Unsolicited telephone calls from a “tech support company” claiming your computer is sending error messages or numerous viruses have been detected.

– On screen pop-up message claiming viruses are attacking the device and urging you to call the number on the screen for assistance.

– The temptation to click on random ads or articles that do not come from a reliable source.

– Strangers attempting to sell a computer protection plan.

Following this advice can save you from having to purchase a new computer, pay for repairs or even having your bank account cleaned out.

If you do find yourself involved in this scam, follow these steps immediately:

– Cease all communication with the subject.

– Do not pay a ransom.

– Ensure all computer anti-virus, security, and malware protection is up-to-date and then run a scan.

– Change passwords to accounts, including e-mail, banking and social media.

– Contact a reputable professional software company for assistance if necessary.

– Contact the LCSO fraud line at 239-258-3292.

For more information on the tech support scam or to report this or any fraud or scam, contact the fraud line at 239-258-3292.

To have one of our certified Crime Prevention Specialists speak to your community group or organization, call the LCSO Community Relations at 239-258-3280.

Source: Lee County Sheriff Office