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Lee County Tax Collector launches new initiatives to save customers time

By Staff | May 30, 2023

The new Surrender Plate Box. PHOTO PROVIDED

Lee County Tax Collector Noelle Branning announces the launch of two new innovations to help customers complete transactions conveniently without having to step foot in an office.

Surrender Plate Drop Boxes: No more waiting in line! Now located outside of each of the six service centers throughout Lee County, customers can use these secure boxes to turn in unused license plates. Simply fill out the pre-printed envelope, place the license plate inside the envelope, and drop it into the box. Plates turned in by 4 p.m. on business days will be processed the same day with a receipt mailed to the address on record.

Specialty License Plate Pre-Sale Vouchers: After the Florida Legislature approves a new specialty license plate, the sponsoring organization must sell a certain number of pre-sale vouchers within 24 months before the new plate is manufactured and made available to Florida drivers. Now, customers are able to purchase those vouchers directly from LeeTC.com without having to come into an office.

“These are exciting new additions in a series of innovations we have made to help achieve our mission of providing 5-star service to customers quickly and efficiently,” explains Tax Collector Noelle Branning. “We continuously look for ways to enhance a customer’s experience, while providing excellent government service.

Other innovations launched in the last eight months include a new website, a digital customer service agent named Edison who can answer questions 24/7 at LeeTC.com, a queuing system where customers can check in on their phones, wait where they want, and be notified by text when to return, and a Smart Locker system to provide vehicle and vessel dealers next day turnaround on their title and registration documents.

About the Lee County Tax Collector’s Office

The Tax Collector is an elected official responsible for the collection and distribution of property taxes. The Tax Collector also serves as an agent for the Department of Highway Safety and Motor Vehicles, The Florida Fish and Wildlife Conservation Commission, the Florida Department of Agriculture and Consumer Services and the Florida Department of Health. As Lee County Tax Collector, Noelle Branning has distinguished herself as a highly effective servant leader committed to redefining the customer experience by being a role model organization for excellence in government services.

Source: Lee County Tax Collector’s Office